Refund Policy

Thanks for shopping at FARS Q BEAUTY (Kembali Dara).
If you are not entirely satisfied with your purchase, we're here to help.

You have 3 calendar days to return an item to our certified agent if your item seems to be broken or has been used. We are not responsible if you claim your item is broken or been used after 3 calendar days. Refund are only applicable for cash on delivery services. 

We will inspect it and notify you if the mistake was done by our side and proceed with the refund. But if the mistake was not come from our side, we will not proceed with the refunds. 

If your refunds is approved, we will initiate a refund to your bank account within 1-3 working days.

You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. We (FARS Q BEAUTY) do not responsible if your item broken or stale during shipping of your item from any of courier services in Malaysia.

Cash On Delivery & Self-Pickup
After you place an order, any extra charges occurs for delivery services must be paid to the respective agent once you received the item. The costs shown in the checkout page is RM10 which has been set to default charge for up to 10km only.

Contact Us
If you have any questions on how to return your item to us, contact us at 018-3148648 or email us at [email protected]

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